Our Policies
We’re here to make your experience easy, safe, and enjoyable from start to finish. Below you’ll find everything you need to know before your charter.
1. Booking Process
Reservations can be confirmed via email, phone, WhatsApp, or our online platform.
To secure your booking, a 40% deposit of the total charter price is required.
Your selected vessel and charter date are officially reserved once the deposit has been received and your booking is confirmed.
The remaining balance must be received and reflected in our account prior to departure.
Once your booking is confirmed, you will receive full details of your charter experience.
Boarding is only permitted once full payment has been received and verified.
If payment has not been received by the departure time, the charter cannot proceed.
✔️ Our team is always available to assist you throughout the booking process.
2. Inclusions
Each charter clearly outlines what is included in the price. Typical inclusions may be:
- Private yacht, boat, or catamaran
- Fuel and a professional captain and crew
- Bottled water, soft drinks, and ice
- Snorkeling equipment
Please review your specific booking confirmation for exact inclusions and optional extras.
✔️ We believe in full transparency—no surprises, just a great experience.
3. Optional Add-Ons
To enhance your experience, we offer optional services such as:
- Catering or onboard meals
- Premium alcoholic beverages
- Photography or drone services
- Celebration packages (birthday, proposal, wedding)
- Decorations and personalized arrangements
- Private transportation (available upon request at an additional cost)
These services must be requested in advance and may involve an additional fee.
Optional services are subject to availability and may have separate cancellation conditions, which will be communicated when arranged.
✔️ Let us know if you’re celebrating something special—we’ll help make it unforgettable.
4. Additional Costs
The charter includes only the services agreed upon at the time of booking.
Any extra hours, itinerary changes, or special requests may be charged separately unless otherwise confirmed in writing.
Any additional costs will be communicated for your approval before the requested services are provided.
5. Cancellation & Weather Policy
The 40% reservation deposit is non-refundable if the guest cancels, as the vessel, captain, and crew have been reserved specifically for your charter.
Any payments beyond the initial deposit will be handled according to the cancellation conditions agreed upon at the time of booking and applicable law.
Mechanical Issues & Vessel Availability
If the booked vessel becomes unavailable due to mechanical or operational issues, Cap Cana Charters will offer a suitable replacement of equal or higher quality at no additional cost, subject to availability.
If no suitable replacement is available and the charter cannot proceed, guests may reschedule at no additional charge or receive a full refund of the amount paid toward the charter rental.
Weather & Safety Guarantee
Your safety is our priority. If Cap Cana Charters and the captain determine that weather or sea conditions are unsafe for navigation, the charter may be postponed or cancelled.
Guests will first be offered another available date at no additional charge. If rescheduling is not possible, all amounts paid toward the charter rental will be fully refunded.
Light tropical rain, cloudy skies, brief showers, or rain forecasts alone do not qualify as grounds for cancellation or refund.
✔️ Your safety always comes first—we follow official maritime safety guidelines.
6. Safety Rules & Requirements
All guests must follow the instructions of the captain and crew at all times.
The captain has final authority regarding the immediate safe operation of the vessel.
Life jackets and appropriate safety equipment are available onboard.
Guests under the influence of illegal drugs or excessive alcohol, or those who refuse to follow safety instructions, may be refused boarding or removed without refund, to the extent permitted by applicable law.
The client may be held responsible for damage caused to the vessel or its equipment due to negligence, misuse, or intentional actions by members of their group.
Guests should inform our team in advance if anyone in their group requires special assistance or accommodations, including appropriate safety equipment for infants or young children.
✔️ Our experienced crew is committed to ensuring a safe and enjoyable experience for everyone onboard.
7. Group Size & Capacity
Each yacht has a maximum authorized passenger capacity. It is the client's responsibility to ensure that this limit is respected.
Infants and children may count toward the total passenger capacity.
The final number of guests must be confirmed before departure and must not exceed the vessel's authorized capacity.
Failure to comply may result in refusal of boarding or service without refund.
8. Arrival & Timing
Clients must arrive on time at the agreed departure location.
We recommend arriving early to allow sufficient time for boarding and any required marina procedures.
Delays caused by late arrival will not extend the charter duration or qualify for refunds.
Additional charter time is subject to availability, approval, and additional charges.
